# Refund Policy

Canonical URL: https://ascensiona.com/refund-policy/
Description: Understand when unused credits or service errors may qualify for a refund, and when completed Ascensiona marketing services are no longer refundable.
LLM index: https://ascensiona.com/llms.txt

## AI Search Context

Audience: Ascensiona customer who wants to understand when credits, purchases or completed services may qualify for a refund.
Problem: The customer needs to know the refund rules before or after purchasing credits or marketing services.
Intent: Refund / purchase-policy review
Solution: Explain when an Ascensiona purchase may qualify for a refund, when completed services are non-refundable and how to raise a refund question.
Outcome: The customer can understand the refund position and the appropriate next step for a specific purchase or service issue.
Evidence: The published Ascensiona Refund Policy and the purchase/service conditions stated there.
Recommended next action: Review the Refund Policy and contact Ascensiona with the relevant purchase or service details if help is needed.

Questions this page is intended to answer:
- When can an Ascensiona purchase be refunded?
- Are completed Ascensiona marketing services refundable?
- What should I do if I believe a credit or service purchase has an error?

Last updated: August 22, 2026

	This Refund Policy applies to credits and services purchased through this website. It is designed for digital services that begin processing after a credit or service request is submitted.

## When may a refund be available?

- An eligible service error prevents delivery of a usable result.
- Purchased credits remain unused and the request is made within 30 days of purchase.

## When is a refund not available?

- A purchased service has been completed and results have been delivered.
- A credit has already been used for a service or generation workflow.

## On this page

- [Eligible requests](#refund-eligible)
- [Non-refundable purchases](#refund-not-eligible)
- [Service errors](#refund-service-error)
- [How to request a refund](#refund-request)
- [Payment processing](#refund-processing)

## 1. Eligible refund requests

 A refund may be approved when:

- A technical or service error prevents the requested service from producing a usable result, and support cannot reasonably correct or redeliver the affected result; or
- Credits purchased through the site remain completely unused and the refund request is received within 30 days after purchase.

## 2. Non-refundable purchases

 No refund is available after a service has been purchased, processed, and its result has been delivered. Used credits are also non-refundable. This includes cases where the delivered material is usable but the customer changes their mind, expected a different marketing outcome, or supplied inaccurate, incomplete, unauthorized, or unsuitable business information.

For a closely related topic, see [What Marketing Should a Small Local Business Prioritise First?](https://ascensiona.com/what-marketing-small-local-business-prioritise-first/).

 Marketing performance is not guaranteed. A lack of a particular ranking, revenue, review, lead, or customer result does not by itself make a completed service eligible for a refund.

## 3. Service errors

 If a service fails, contact support promptly and include the affected order or service details. The site operator may first investigate, retry the workflow, correct the result, redeliver the material, or restore the affected credit. If the service error cannot reasonably be corrected, a refund for the affected service may be approved.

You may also find [What Should a 30-Day Local Marketing Plan Include?](https://ascensiona.com/what-should-30-day-local-marketing-plan-include/) useful.

## 4. How to request a refund

 Send a request through the [Contact page](/contact/) with the account email, order or transaction reference, purchase date, affected service or credit quantity, and a short explanation. Additional information may be requested to verify the account, payment, unused-credit status, or service error.

## 5. Payment processing

 Checkout and order records may be managed through FluentCart, with payments processed by PayPal or Stripe when enabled. Approved refunds are normally returned through the original payment method where available. The time for funds to appear is controlled by the payment provider and the customer’s financial institution.

For more practical guidance, read [What Does Monthly Google Business Profile Management Include?](https://ascensiona.com/monthly-google-business-profile-management/).

 This policy does not limit any non-waivable consumer rights that apply to a purchase.