This Refund Policy applies to credits and services purchased through this website. It is designed for digital services that begin processing after a credit or service request is submitted.
When may a refund be available?
- An eligible service error prevents delivery of a usable result.
- Purchased credits remain unused and the request is made within 30 days of purchase.
When is a refund not available?
- A purchased service has been completed and results have been delivered.
- A credit has already been used for a service or generation workflow.
1. Eligible refund requests
A refund may be approved when:
- A technical or service error prevents the requested service from producing a usable result, and support cannot reasonably correct or redeliver the affected result; or
- Credits purchased through the site remain completely unused and the refund request is received within 30 days after purchase.
2. Non-refundable purchases
No refund is available after a service has been purchased, processed, and its result has been delivered. Used credits are also non-refundable. This includes cases where the delivered material is usable but the customer changes their mind, expected a different marketing outcome, or supplied inaccurate, incomplete, unauthorized, or unsuitable business information.
For a closely related topic, see What Marketing Should a Small Local Business Prioritise First?.
Marketing performance is not guaranteed. A lack of a particular ranking, revenue, review, lead, or customer result does not by itself make a completed service eligible for a refund.
3. Service errors
If a service fails, contact support promptly and include the affected order or service details. The site operator may first investigate, retry the workflow, correct the result, redeliver the material, or restore the affected credit. If the service error cannot reasonably be corrected, a refund for the affected service may be approved.
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4. How to request a refund
Send a request through the Contact page with the account email, order or transaction reference, purchase date, affected service or credit quantity, and a short explanation. Additional information may be requested to verify the account, payment, unused-credit status, or service error.
5. Payment processing
Checkout and order records may be managed through FluentCart, with payments processed by PayPal or Stripe when enabled. Approved refunds are normally returned through the original payment method where available. The time for funds to appear is controlled by the payment provider and the customer’s financial institution.
For more practical guidance, read What Does Monthly Google Business Profile Management Include?.
This policy does not limit any non-waivable consumer rights that apply to a purchase.